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What Tesla Service Looks Like in 2019

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10:06   |   May 23, 2019

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What Tesla Service Looks Like in 2019
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  • - Here I am in my garage.
  • We live two hours away
  • from the closest Tesla super charging station.
  • Both of our Teslas have things wrong with it.
  • One of the speakers is ruined,
  • it just turned off for some reason.
  • This one has a really big squeak
  • (squeaking)
  • in the shocks.
  • It's crazy embarrassing when you're driving around.
  • This one has this beeping noise that comes up
  • whenever you're driving and it says
  • "Parking Assist is unavailable.
  • Parking Assist is unavailable."
  • Today, I'm gonna take you a little bit
  • on a journey and it's kinda for my own
  • little documentation also,
  • to show you what it's like to have a Tesla,
  • an electric car, and to get service done on it.
  • The great thing about Tesla service
  • with a newer car,
  • is that they typically fix everything for you.
  • That's fantastic.
  • The bad thing is
  • you have to go really far to get there.
  • I am going to drive this thing two hours
  • over to Las Vegas, Nevada,
  • drop off the car at the service center,
  • somehow get back.
  • Maybe they'll give me a loaner.
  • Maybe I'll just take a shuttle.
  • I have an appointment for that one
  • in two days.
  • So hopefully by the time I take that one
  • over for it's appointment in two days
  • I can pick up this one and bring it home
  • so I don't have to take a shuttle.
  • This is real world.
  • What is it like to be an all-electric family?
  • I'm gonna take you on the experience right now
  • and let's do this.
  • (shuffling)
  • You can see right there Park Assist unavailable.
  • While you're driving, every five minutes or so,
  • the car beeps at you
  • and some of the features for self-driving
  • don't work properly.
  • Park Assist unavailable
  • and Blind spot detection limited.
  • One of my cameras is out of service right now,
  • or one of the sensors.
  • I'm not sure.
  • It's probably an easy fix.
  • Now one of the questions you might ask
  • because it's a question that I had,
  • why don't you just have the mobile service come help you,
  • because according to Tesla,
  • 70 to 80% of the service that is performed,
  • are now done by their mobile team.
  • - [car voice] Parking Assist is unavailable.
  • - See you hear that beep?
  • That's from Park Assist disabled thing.
  • Well I've heard that there are
  • mobile Tesla service people
  • that drive out here to St. George, Utah,
  • that help people.
  • Apparently both of our cars were not eligible
  • for this option for these two fixes.
  • Let's begin the two hour drive.
  • (orchestral music)
  • - [car voice] Parking Assist is unavailable.
  • (orchestral music)
  • Parking Assist is unavailable.
  • (orchestral music)
  • Parking Assist is unavailable.
  • (orchestral music)
  • Parking Assist is unavailable.
  • (orchestral music)
  • Parking Assist is unavailable.
  • (grand orchestral music)
  • Parking Assist is unavailable.
  • - With 21 miles to spare,
  • we made it to Las Vegas.
  • It took about two hours and we're here.
  • The service center is not open today.
  • It is a Sunday.
  • I thought it would be a good day to drive down here.
  • Why didn't I just bring it down tomorrow
  • when they could have possibly given me
  • a loaner car to take home?
  • Well, tomorrow is Monday
  • and we have a lot going on on Monday.
  • This is an easier day for me to come out here
  • so that we can get everything done
  • with the kids going to school tomorrow.
  • This is the way you do it.
  • (serendipitous music)
  • (clanking)
  • That's it.
  • She's a goner.
  • I don't have the key anymore.
  • Hopefully I can get her fixed tomorrow.
  • Now I gotta get home, somehow.
  • (serendipitous music)
  • - [Driver] Well it was nice talking to you.
  • - [Narrator] Yeah nice talking to you too.
  • Have a good day.
  • - [Driver] You too, thank you.
  • - All right, made it to the airport,
  • Las Vegas, McCarran.
  • Good news is we're here.
  • The bad news is,
  • it's going to be about an hour until the shuttle leaves.
  • Four hour trip both ways.
  • An extra hour and a half for just waiting
  • for the shuttle so we're looking at almost
  • a six hour trip just to drop off the car.
  • That's a bit of a pain.
  • (upbeat music)
  • (exhales)
  • That took a long time.
  • (laughs)
  • I arrived.
  • Now I need to take an Uber to my house.
  • Everybody at the house is asleep,
  • they've been asleep for an hour.
  • I'm glad I did this tonight,
  • rather than all day tomorrow.
  • Welcome to day two of this video.
  • Or I guess it'd be day three,
  • but my car has only been in the shop for one day,
  • which was all day yesterday.
  • In the morning, I got a text from Tesla
  • and in the evening,
  • I got an even better text from Tesla.
  • Our car is ready to be picked up.
  • Yes!
  • So Tesla service,
  • a lot of you guys wonder, how long does it take?
  • They did it all in one day and that's good news
  • because now I'm in the car with London.
  • Hi London.
  • - Hi.
  • - Are you coming to Las Vegas with me?
  • - No.
  • - Where you going?
  • - I'm going to school.
  • - London's going to school.
  • So I'm going to take her to school.
  • (beeping)
  • - [car voice] Welcome.
  • - Oh, boy, come on.
  • (beeping)
  • Our car.
  • So now (laughs).
  • Now we're getting the same type of
  • warning
  • on my other car.
  • As I turn the wheel, listen to what it does.
  • (squeaking)
  • It's so squeaky!
  • Also one of the speakers in the very back,
  • it like makes a vibrating sound
  • when you turn up the bass on it.
  • The good news is
  • we are going to San Diego this weekend
  • and so we really don't need the car for about a week
  • but I'm not gonna tell them that.
  • I'm gonna see how long it actually takes
  • to get the service done.
  • Two hour drive is gonna be pretty long for me
  • and it's gonna be this fast for you.
  • And we're here.
  • Las Vegas.
  • Made it.
  • Tons of Teslas here.
  • Here she is.
  • She's all ready for us to go.
  • Oh, somebody really tiny was sitting here,
  • are you kidding me.
  • We made it!
  • This is car number one.
  • Car number two is dropped off.
  • The people there are so nice.
  • So many Teslas that they have to do service on
  • and they cover such a wide area.
  • Look at this white roadster right there.
  • Carbon fiber on it.
  • Woo!
  • That is good lookin'!
  • What was wrong with this one?
  • They fixed it in one day.
  • Well this speaker over here,
  • I told you it was out.
  • It wasn't working.
  • For some reason, the speaker had become unplugged.
  • It just was unplugged.
  • So they simply plugged it back together,
  • turned it on,
  • and it works great.
  • The second thing that was wrong with this
  • the sensors were off on here and it just said
  • Parking Assist not available.
  • So this car has a bunch of video cameras.
  • Like, this is a video camera right there.
  • This is a video camera right there.
  • We've got the video cameras up there.
  • There's also one in the back.
  • As part of the self-driving
  • an important feature
  • are these little sensors right there.
  • See that guy?
  • And that guy?
  • So dirty!
  • Oh, there's one right there.
  • There's one right there.
  • Well apparently one of them
  • just randomly decided to break and go out.
  • It didn't get hit by anything.
  • It just decided to stop working.
  • So they simply replaced one of those
  • and voila!
  • Now I get to drive back home for two hours
  • and then we wait and see how long.
  • This one took one day to get fixed.
  • I'll let you know how long it takes
  • for the next one
  • and we'll find out what the problems are.
  • I've been impressed with the Tesla service
  • as far as their time,
  • how kind they were to me,
  • and also how helpful they were.
  • Stay tuned, car number two,
  • what is the fix going to be?
  • Let's find out.
  • Good news we got the gray and the white Model X
  • back from service and our roadster is here
  • so the whole family is here.
  • We are an all electric family
  • and this was a good experiment to see
  • what Tesla's service is like in 2019.
  • So the gray Tesla Model X P100D
  • ended up taking four days to be fixed
  • and it cost me $700.
  • But, the problems that I originally brought it in for
  • all of that was covered for free.
  • The right and the left suspension
  • were making that extreme squeaking noise.
  • They replaced all kinds of bolts
  • and different things inside of there.
  • I don't think they replaced the actual suspension
  • but there were different things
  • that were tied in to the suspension that they fixed.
  • And they didn't charge me anything for it.
  • That is one cool thing about owning a Tesla.
  • The service doesn't cost much.
  • With this speaker in the back
  • there was something wrong with the panel.
  • The panel would vibrate so they replaced a panel there.
  • That didn't cost me anything either.
  • That was free.
  • So why did it cost me $700 for the service?
  • This is the back tire that is now brand new.
  • The way that the Tesla tires work is that
  • there is two on the back that are a different size
  • than the two on the front.
  • You have to replace both of them at the same time.
  • My car has 12,000 miles on it.
  • Seven thousand of those were from me.
  • Five thousand of those miles were from Tesla
  • when they had this car as a demo car
  • that they would give people rides in.
  • Now if you remember back from my video
  • when I got a discount on it,
  • I was a little surprised that they didn't even replace
  • the tires or the wheels.
  • The left tire tread was a little bit low
  • so I had to pay $700 to replace both of the wheels.
  • This is interesting because I watch Rich Rebuilds Channel.
  • He bought a used Model X from Tesla
  • and originally they weren't gonna replace
  • the tires and the wheels
  • but then he kind of complained about it,
  • put it on a YouTube video
  • and they stepped up and replaced it for free
  • before he took delivery of it.
  • So I wish that they would have done that
  • for mine before I got it,
  • because now here I am with 12,000 miles on my car
  • the left tire tread was a little bit low
  • so I had to pay $700 to replace both of the wheels.
  • It happens, it's a cost.
  • I'm still grateful for this car
  • and it was still a really good price when I bought it
  • so I can't complain too much.
  • So I booked my service appointment online.
  • They were a week out on the scheduling
  • and I got 'em in and I got 'em fixed
  • pretty quickly.
  • So overall I've gotta say, in early 2019,
  • the service has really stepped it up at Tesla
  • and it's not a big of a burden as you would think.
  • With a gas-powered car you can take your car in
  • and have a bunch of different issues,
  • transmission or whatever,
  • and your dealer is probably going to pay you at least
  • for the labor time that they spent working on your car.
  • With the Teslas,
  • with a car that's four or five years old,
  • they usually will just fix things.
  • When there's a squeak.
  • When the speakers aren't working right.
  • Thumbs up to Tesla because I know in 2018
  • their service kind of got a bad rap and it was warranted.
  • We've had some bad experiences with service in the past
  • and I thought maybe that might happen on this video
  • and it didn't.
  • Maybe next time I'll get the mobile service
  • to come out to my house
  • but I'm not holdin' my breath for that.
  • Hope you liked this random video of Tesla service.
  • Thanks for watchin'.
  • With 21 miles to spare.
  • Oh (shuffling).
  • (laughs)
  • Sorry.
  • With 21 miles to spare,
  • we made it to Las Vegas.
  • - [car voice] Parking Assist is unavailable.

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BOTH of your Tesla Model Xs need to be repaired but the closest service center is two hours away! Watch our other Tesla videos: https://www.youtube.com/playlist?list=PL3BVMyyYBBRG9iCTHV_C8jq9lEmMpO7oq

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