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Annoying Customers

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07:07   |   Apr 11, 2016

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Annoying Customers
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  • Hey, this is kinda like a part two video
  • I mean you don't have to have seen the part one video
  • to understand what I talk about in this video,
  • But I mean if you haven't watched part one, uh, you should.
  • So I used to work at Subway and to be honest about
  • 80% of the customers were fine.
  • Sometimes they would do something that would just personally annoy me,
  • like ask for a meatball on flatbread.
  • So don't feel too bad for me.
  • Like, sometimes people would ask me:
  • "Can I have a turkey with lettuce, tomatoes--"
  • Whoa whoa whoa whoa! Slow down!
  • What kind of bread? Foot-long or six-inch?
  • What kind of cheese? Is it toasted?
  • THEN we'll talk about vegetables!
  • And every time someone brought in a list,
  • there would always be something missing on it.
  • Always!
  • I never had someone come in with a complete list.
  • I would ask someone, "What kind of cheese?"
  • And they would say, "Agh, they didn't specify."
  • Well then, if they didn't care enough to remember cheese, I guess they'll get swiss!
  • If anyone watching is currently working at a Subway, then feel free to use these tricks.
  • if someone asked me,
  • "Hmm, what kind of cheese do you recommend?"
  • I would ALWAYS say provolone.
  • because it's the easiest cheese to pull apart with gloves on.
  • Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do.
  • But even after I gave my insightful provolone cheese recommendation,
  • Sometimes people would still say,
  • "Hmm, I'll take American."
  • why do you even ask me what cheese I would recommend if you're not gonna take it seriously?!
  • Another thing that would annoy me is when people would say the sandwich was "All done"
  • But they didn't put any sauce on it.
  • So I would ask, "Any sauce?" and then they would be like, "Oh yeah, Mayonnaise."
  • OH! Why did you tell me it was all done IF IT WASN'T!
  • Also, the receipt machine at the store took like seven seconds to print out the receipt.
  • So it would be very awkward if I asked someone, "Do you want your receipt?"
  • and then they would say, "Yes."
  • And then we would just STARE...
  • AT EACH OTHER...
  • UNTIL...
  • The receipt printed.
  • So what I did every time someone swiped their credit card,
  • I would just stare off into space,
  • And in my head, I would count to five and then I would ask,
  • "Do you want your receipt?"
  • And by the time they said yes, it was like magic!
  • As soon as they said yes, BSSHHH, the receipt printed.
  • At Subway, you only work with one other person.
  • So if someone got annoyed and said,
  • "Lemme talk to your manager."
  • I would just look at them and go, "Listen, I've been here the longest.
  • The only other person in this store is a 16-year-old girl, and she technically isn't old enough to use the toaster.
  • So, I'm probably your best bet. I'm the manager."
  • Like, do people think the manager will automatically take their side and give them free stuff?
  • YES, actually they do think that because it happens all the time.
  • I would consider myself a pretty laid-back Subway employee. I didn't like to be stingy with people,
  • Even though I was disobeying the Subway formula on purpose.
  • Oh, you want more than six olives on your foot-long? Pff, sure!
  • Here, have a FIFTH slice of cheese!
  • A dollar fifty for avocado? Pff, I'll charge you seventy-five cents buddy!
  • I probably shouldn't be saying these things, you know. In case this whole YouTube thing flops and I need a job.
  • So I wasn't really "strict" on the rules. You know those fast food workers who are strict,
  • "No! We won't serve breakfast at 10:02! Get out!"
  • But being pretty laid back still didn't stop people from being annoying.
  • So this one person comes in and asks for two, foot-long, pastrami sandwiches.
  • And pastrami is our most expensive sandwich. It's about $10 for a foot-long.
  • And guys, the pastrami is super good, but I wouldn't pay for it. I mean it's good, yeah, but I'm not paying $10 for a foot-long.
  • It's not worth it. So this guy, I make his two sandwiches. I ring them up and I say, "That'll be $20."
  • And I guess he didn't look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs,
  • because he said to me, "I ain't paying for that."
  • And this is when I was just starting out!
  • I only had like, a week of experience, and after he said that, I responded,
  • "Well, shoot, I guess you're not paying for it, I didn't know people could do that."
  • "Hey, I want this!" "Alright, that's $20" "Nah." "You don't want it?" " No I want it, I'm just not paying for it."
  • Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches,
  • And I got to eat the other one. So it all worked out.
  • So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side.
  • No big deal! We had Sooubway put vegetables in little cups all the time.
  • I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing.
  • But then he says, "No! On the side." and I think, " Oh! He's getting a foot-long! He probably wants onions on half of it, but not the other.
  • So I start putting onions on half the sub, but then again he says, "No! On the side!"
  • At this point, I don't know what this guy wants. So I ask him, "On the side of what?" and then he screams,
  • O N I O N S
  • And I never figured out what he was trying to say.
  • This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat.
  • And I didn't know if I heard him correctly because I put the sauce on and closed the sandwich.
  • So your sauce would've been in the same place either way!
  • One time, this woman tipped me and Correy $40.
  • She wasn't annoying. I just wanted to sprinkle in some good customer stories.
  • Ok one time, this, uh, Native American person came in and, I don't know if mentioning that was important to the story...
  • He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this!
  • and then when we're all finished, we ring them up and we say, "Anything else?"
  • and he says, "seven meatballs" What!? He wanted seven more sandwiches!
  • But James, you're Sooubway! You're supposed to make people sandwiches regardless of how many they ask for.
  • Yeah I know, but the guy could've handled it differently.
  • Normally for a platter, you have to call in at least an hour ahead, and that's only five foot-longs.
  • This guy could've called ahead and said, "Hey, I'm getting twelve sandwiches so just, prepare yourselves... mentally."
  • I mean we had so many customers waiting in line. No, we didn't that's a lie, it was only him. But still!
  • This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce.
  • So I put on a big handful, but then she asks for more. So I put more on, "more" I sprinkle some on
  • M O R E!
  • "Uh, I won't be able to close the sandwich with any more lettuce." and she says, "That's fine." "Alright, extra lettuce it is."
  • So I ended up giving her an open sandwich with a mountain of lettuce.
  • You know we do salads, right?
  • When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn't give them any money.
  • But now it's like, "Pshh, I ain't risking my life for Sooubway! Here take the cash register!"
  • So thankfully I've never had someone pull a gun on me, but I have caught people stealing from us.
  • I was making someone's sandwich and this one kid asks for just a water cup.
  • So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed,
  • And I look over, and the kid is putting soda in the cup! HE DIDN'T EVEN TRY TO HIDE IT!
  • When I put soda in a water cup I at least wait for the employees to go in the back.
  • But, I didn't even say anything. I was just like, "Alright, man."
  • This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn't see.
  • So when I rang up his sandwich I asked, "Anything else?" and he said, "Nope."
  • Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans,
  • And we have a computer that shows what the cameras see, and I see this woman who was eating there,
  • She reached over the counter and took three large cups and I did nothing to stop it.
  • You know, I'm the kind of person that's like, "The fast food employee is always right." Say if I was eating somewhere,
  • And I ask for a chicken salad and they said, "We only have tuna salad." I'm the kind of person that's like,
  • Oh, well I guess I'm having the tuna salad then.
  • I think people need to realize that these fast food workers are actually people and not something for you to use to get a free sandwich.
  • I did mean it when I said in the last video that everyone at some point should work in a fast food or retail job.
  • It's it's it's nuts! Ok, we're done.
  • Look, she's actually putting six olives on a foot-long. One of them even fell off!

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Description

Here's part two of the subway stories. If any of you have an annoying customer story, tell me in the comments! I want to read them!

Also, special thanks to Jaiden Animations for voicing a customer (go check her out) :
https://www.youtube.com/channel/UCGwu0nbY2wSkW8N-cghnLpA

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Twitter ➤ https://twitter.com/Theodd1sout
Website ➤ https://theodd1sout.com/

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