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Need assistance with any customer service related concerns? Reach out to our Customer Care team @AirAsia Support through this link: https://support.airasia.com/s/?language=en_GB

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Here’s why a Credit Account is our recommended option.

With a validity period of 365 days, you can make changes to your travel plans and use the credits at your convenience.

Thank you for working with us at this time, we can’t wait to fly with you again!

#InThisTogether
42 likes / 173 comments

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Mario Cau
Brett Troode
Jun Chin
Jan Van Der Brugghen
Jack Lau Ying Shan
We understand that travel may not be your top priority currently, but we’re committed to give you maximum flexibility for you to make changes to your travel plans.

With a Credit Account, you can opt to convert your flight bookings into credits that reflect the amount previously paid for in your booking. These credits will then be stored in your BIG Member account for future use.

Credits...
38 likes / 185 comments

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Fiona Faure
Jenny Colquhoun
Daniel Jayne
Jason Lim
Joshua K Denney
In view of the COVID-19 pandemic that has led to extensive and increasing border restrictions imposed by various countries, AirAsia Group has announced that it is temporarily hibernating most of its fleet across the network.

AirAsia X Malaysia (D7) - Temporary suspension of most flights up to 31 May 2020.

AirAsia X Thailand (XJ) - Temporary suspension of all flights from 16 March 2020 for a...

Temporary Hibernation of AirAsia Group Fleet — AirAsia Newsroom

newsroom.airasia.com
29 likes / 38 comments

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Subuhee Qureshi
Putra Indrawan
Shreya Anand
Joel Falcon
Chester Yong
In times like this, we want you to know that we are doing everything to provide maximum flexibility of our guests.

We heard you! Our date change period will now be extended until 31 May 2020 to allow you to adjust your travel plans at no extra cost.

You may also choose to convert your flights to credits and book a new one, valid for 365 days Know more here: [ Air.asia Link ]

Thank you for...

Photos from AirAsia's post

84 likes / 153 comments

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Heather Denise Farrall
Holly Thoral
Daljit Kaur
Ging Pinyada
Kylee Praed
Our hearts are with those who have been affected by COVID-19. In times like this, we want you to know that we are doing everything to ensure your safety, and to provide maximum flexibility of our guests.

That is why we’re offering two (2) options to re-organise
your flights with AVA, available on airasia.com or AirAsia Mobile App!

(1) Convert your flights to credits and book a new one,...

Photos from AirAsia's post

112 likes / 233 comments

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Sandra Ćopić
Shaun Reid
Vanessa Woodhouse
Kayla Cross
Rebecca De Gracie
Unsure about your upcoming travel plans as a result of COVID-19? We’ve extended flexibility options for existing flight bookings with departures until 30 April 2020. Find out more here.

[Updated as of 23 March 2020 at 1630hrs GMT+8] Travel Advisory: AirAsia extends flexibility... — AirAsia Newsroom

newsroom.airasia.com
15 likes / 65 comments

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Vek Bowman
Daniel Jayne
Laura-Lea Simone
Thirumagal Alfred
Karen Crossley
Regretfully AirAsia has suspended the majority of its flights to and from Australia until the end of March 2020 due to the recent travel restrictions enforced by the Australian government in response to COVID-19.

We would like to reassure you that we are offering flexibility - if your flight has been affected you will be contacted by email or SMS and are eligible for a credit note or can move...
101 likes / 145 comments

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Rohana Zainal
Gaye Bernal Dominguez
Tracie Coleman
Tracy Chaplin
Sarah Bates
We’re with you, and we’re here to help.

For more AirAsia updates and advisories related to COVID-19, please visit [ Air.asia Link ]. Thank you for your continued support and patience in these challenging times.

AirAsia's cover photo

40 likes / 52 comments

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Jan Van Der Brugghen
Craig Winstanley
Brianna Merendino
Jenno Jenjira
Paulette Pearce
Our hearts are with those who have been affected by COVID-19. In this unprecedented and challenging time, we want you to know that we are doing what we can to ensure your travel safety and to provide maximum flexibility to all of our guests.

Here’s a message we have crafted from the heart, to you.

Photos from AirAsia's post

92 likes / 148 comments

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Robyn Kearney
Pippa Bolton
Sonya Grossman
Lance Jakeman
Nathan Rummeny
Hi everyone, here’s some information for those of you wondering how to claim a credit (valid for 365 days) or move your flight (within 90 days).

For eligible bookings, please log a case via support.airasia.com or speak to AVA via Facebook messenger. We’ve created an easy step by step guide below for you to follow.

Please do not try to contact us via other channels as due to the high volume...
171 likes / 835 comments

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Cheryl Peters
Jasmine Chia Shim
Alanna Russell-Rowlands
Sharyn Hewitt
Shell Rutter